I recommend you call back and try to work your way up the support tiers. Even the final person that I talked to, I had to really emphasize that I had expectations for my apple products, and one of them was not that they start to break after a single year of standard usage (which was how long it took for me to start seeing signs of spotlighting on the side of my iPad). You will have to be persistent since I felt like they were trying to give me the run around. When I had called them, I had asked them if they would be able to transfer me to the appropriate person to be able to talk to them about a hardware issue on a device that is out of warranty. The person that initially answered my call was bottom tier support, and they do only handle software issues, as you had mentioned. ![]() I called the MyApple number too and was able to work my way up to the proper person to be able to resolve my issue. ![]() Click to expand.Hey Aardvarkman, I had the exact same problem, and fortunately mine was able to be resolved.
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